Repair

Preventing damage to the silicone

Silicone products are very soft and prone to produce ruptures or folds or get damaged if not used properly. In use, please don't touch the silicone surface with sharp objects and cut the silicone.

Once the incision appears on the silicone, it will be torn in the incision direction gradually if it is used continuously and be damaged completely.

DIY (do it yourself) repair methods

Once any rupture appear on the doll's skin, please stop using it immediately and make repairs. Silicone cannot be used together with the common adhesive. For repair, please use the special repair agent we provide.

If the damage is not big, one can attempt to repair it by oneself. Firstly, ask for silicone repair agent from our customer service.

After receiving the repair agent, please adjust the doll to the posture in which the crack can fold first, and then cleanse the crack and the stains around it.

After it becomes dry, smear the adhesive on the crack. Finally fix the crack and wait for the adhesive to dry and solidify.

If there are holes, by the same token first adjust the doll to the posture like when it came out of the factory and keep the holes in sizes under normal pressure. Then cleanse the stains.

After it becomes dry, use adhesive to stuff the hole and polish it to make it consistent with the surrounding skin.

Finally wait for the adhesive to solidify completely. The special silicone adhesive needs 24 hours for curing and be careful not to move or squeeze it during the period.

Back to the factory for overhaul

If the damage is relatively serious and cannot be repaired by oneself or if the customer feels great difficulty in DIY repair, the doll can be sent back to the factory for repair.

If it is still within the warranty period of our after-sales service, we will repair it freely for you, but the user need bear the shipping costs.

Moreover, silicone is a kind of material that cannot be reshaped. During repair, adhesion scars will be left on it which cannot be avoided.